After being ghosted · Event plans
Your date stopped replying and holds your event ticket. What can you do?
Check the ticket before making another plan
Check your receipt and the ticket seller’s official help. If it feels safe, send one clear request for the ticket or transfer. You can also ask the organiser what options exist. Rules vary by event and seller, so a transfer, entry or refund is not guaranteed. Do not access another person’s account or share passwords.
Adult student Amani paid their share for a Nairobi arts event. Their date bought both tickets in one account, then stopped replying. Amani wants to know whether they can still attend without making a difficult situation worse.
Find the details you already have
Look for the event name, date, seller and any receipt or payment record. Check the event’s official website or contact the venue using details you find yourself. Keep personal account information and payment details private.
Ask once if it feels safe
Amani could write, “Hi, could you transfer my ticket for Saturday or let me know how I can access it? Thanks.” They do not have to keep messaging if there is no reply. If contacting the person feels unsafe, skip the message and ask the organiser directly.
Ask the organiser what is possible
Explain that you paid for a ticket bought through another person’s account, and ask what proof they need and whether they can help. For Eventbrite, check whether an official claim email was sent to the address used for your ticket. Eventbrite explains how the recipient can claim a ticket through that email. If there is no claim email, the original buyer may be able to update the attendee’s name and email when the option is available, or ask the organiser for help. Eventbrite says changing those details does not itself move the ticket between accounts. Other sellers and events have their own rules.
The venue may be unable to release a ticket or discuss an account with you. Do not assume that a payment record alone guarantees admission or a refund.
Choose a plan that protects your peace
If the ticket cannot be transferred, check the seller’s current refund rules before deciding whether to buy another one. You can attend with a friend, choose another event, or stay home. A date’s silence can be disappointing, but you do not need their reply to decide what you want to do next.
Keep reading
More about ghosting and safety
Sources and what they can tell us
Amani and the event are invented. Ticket services, organisers and refund rules vary.
- Eventbrite Help: How to transfer tickets to someone else
It explains attendee-detail changes and when an organiser may help.
Limit: It describes Eventbrite, and transfer availability depends on the event. - Love is respect: Digital boundaries
It discusses comfort and boundaries in digital communication.
Limit: It does not decide ticket ownership or guarantee a response. - Eventbrite Help: Claim tickets that someone else ordered for you
It explains how a recipient can use an Eventbrite claim email to access a ticket.
Limit: It applies to Eventbrite tickets and does not guarantee a claim email or entry.
Questions about shared tickets
Can the venue always issue me a new ticket?
No. Ask the organiser or seller about the actual event and any proof they require.
Should I log into my date’s account to find the ticket?
No. Ask the account holder or organiser for help; do not access another person’s account.
Does paying my share guarantee a refund?
No. Refund rules depend on the seller and event. Check the official terms.